- If you have registration or logging problems, please refer to our instructions: How to create account?
- Access to some materials requires an active plan, please select and activate the preferred plan.
- If you want to download materials – see point 1, after logging in to the website, materials suitable for a given plan will be available.
- If you have a problem with access to the materials after logging in to our website:
- try to log in to our site using private browser mode or using a different web browser.
- try to delete cookies for our website.
- make sure that you log in using the correct account (e.g. you log in with a regular account to have activated access to the account connected to Facebook).
- If you have forgotten your password, please use the password reset form:
- Password reset
- if after resetting your password, you shall not receive the reset link to your e-mail box, check the SPAM folder and make sure that you log in to the correct e-mail account.
- if you made a lot of unsuccessful login attempts, the system might have blocked access for security reasons. Wait 60 minutes and then try to reset your password.
- If you have a problem with making a payment via our website, please contact us or the payment operator.
- If you sent us an inquiry and you shall not receive a response from us (we respond to 99% of messages within 24 hours), please contact us directly to the email address contact@preschoolearn.com or via Facebook.
If you have another question or the above instructions do not solve your problems, please write to us: Contact